Last updated: September 24, 2024
Welcome to (Rikiyat - ريكيات - Rikyat). Ensuring your privacy is a key principle of our work. This policy describes how we process your personal data, what data we collect, for what purposes we use and transfer it, as well as outlining your rights and your choices regarding your data.
This policy applies wherever (Rikiyat - ريكيات - Rikyat) is available, except for the countries where a jurisdiction-specific privacy policy is in place. We will comply with applicable local laws in relation to all practices described in this policy. If there is an inconsistency between this policy and the local law, we will comply with the local law to the extent of the inconsistency.
(Rikiyat - ريكيات - Rikyat) and controls the processing of data ("we" or "us").
This policy applies to all users of the (Rikiyat - ريكيات - Rikyat) mobile application ("App") and any services that we provide through the App ("Services"), as well as when contacting us by phone, email, correspondence, on social media, in person, or through other means of communication.
We collect three categories of information about you: information you provide, information we collect automatically, and information we obtain from other sources.
We do not collect information about your racial or ethnic origin, political opinions or membership of any political association, religious or philosophical beliefs, trade-union membership, genetic data, or data concerning a person’s sex life or sexual orientation.
Registration and Courier information may include Phone numbers, Usernames.
User generated content that you choose to upload while using our Services, such as comments, ratings, and reviews.
Language, Unique Device ID
Location information. We collect your location data for orders’ routing and assignment, to ensure the proper operation of our App, for security and anti-fraud purposes, and to comply with legal requirements.
Transaction information. We collect transaction information related to the Services, including the type of Services requested or provided, order details, amount charged, payment method, and date and time the service was provided.
Communications information. We enable users to communicate with each other and with us through the App. To facilitate this, we receive data about the time and date of the communications and the content. We may also use this data to provide support to other users or our clients, for security purposes, to resolve disputes between users, to improve our Services, and for analytical purposes (for example, to evaluate and improve the effectiveness of the Site).
Device information. We collect information about the device you use to access the App, such as your device name, brand and model, user agent, IP address, mobile carrier, network type, time zone settings, language settings, advertising identifiers, browser type, operating system and its version, screen parameters, battery state, and installed applications that can be used for authentication and anti-fraud purposes. We may also collect mobile sensor data, such as speed, direction, altitude, acceleration, deceleration, and other technical data.
We use the personal information for the following purposes:
With service providers. We may share your personal information for business purposes with providers of the following services: payment processing and transaction fulfillment; user and technical support; background checks, identity verification; insurance; cloud storage; in-app messaging, in-app calling, push notifications; anti-fraud; advertising, marketing, and analytics; research and surveys; payment of bonuses and provision of other benefits related to our promotions; consultants, lawyers, accountants, auditors, and other professional services; social media services in connection with our use of their functionality in the App.
Within the corporate group. We may share your information with a parent, subsidiary, or an affiliate of our corporate group as part of our global operations.
In connection with a business transfer. We may transfer personal information in connection with a substantial corporate transaction in which personal information is among the assets to be transferred.
For legal reasons. We may disclose your personal information when it is necessary to protect rights and comply with legal obligations.
With your consent. We may share your personal information for other purposes pursuant to your consent or at your direction.
When it is depersonalized. We may share aggregated or otherwise anonymized information which is no longer personally identifying.
To support our global operations, we may share your information with members of Rikyat group and other entities outside of your country of residence as described in the section “How we share your information”. We do so for the performance of our contract with you, or based on consent, adequacy decisions for relevant countries, or other transfer mechanisms and appropriate safeguards under applicable law. We will take reasonable steps to ensure that any overseas recipient deals with your personal information in a manner consistent with how we deal with it.
Accessing, receiving and updating your information. You may access, review and update your information either in your account settings in the app or by contacting us: rikyat.maroc@gmail.com. You may also request a copy of all information on you that we process. You may receive your data in a structured, commonly used and machine-readable format to the extent such data has been processed by automated means.
Sharing location information. Your device may have controls that determine what information we collect. For example, you can prevent your device from sharing location information through your device’s system settings.
Objections and withdrawal of consent. You have the right to object to us processing your information where processing is based on our legitimate interests or is carried out for direct marketing purposes. You can also withdraw your consent to data processing at any time by contacting us: rikyat.maroc@gmail.com.
Deleting your account and data. You may delete your account at any time through your account settings in the app. Following your request to delete your account, we will delete your information within the retention periods specified in this policy unless we are required to retain your information to comply with legal obligations or for the exercise or defense of legal claims. In some cases, we may de-identify your information instead of deleting it.
Opting out of push notifications. You may opt out of receiving push notifications through your device settings.
Children. We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child, we will delete it. If you believe we are processing information from or about a child, please contact us: rikyat.maroc@gmail.com.
Exercising your rights. To exercise any of your data rights, please contact us: rikyat.maroc@gmail.com.
We retain your personal information for the duration necessary to fulfill the purposes outlined in this policy. Retention periods will differ depending on the type of information and the purposes for which we use it. After the applicable retention period has elapsed, we will take reasonable steps to either delete or anonymize your information.
We store and process your information in secure locations, using physical, technical, and organizational measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. While no security system is impenetrable, we strive to protect your personal information.
Changes to this policy. We will update this policy when we make changes to our data practices, products, or services. We may also update this policy to comply with legal requirements.
Contacting us. If you have any questions or concerns about this policy, or about our processing of your information, please contact us: rikyat.maroc@gmail.com.